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FAQS

Booking

When is my booking ‘confirmed’

Once you have clicked book & pay, after adding in your payment details, your booking request will be sent to your chosen workspace. They will then accept your decline your reservation.

If they accept your reservation this will trigger the payment process and your card will be charged.

If the workspace declines your reservation, they will have the opportunity to provide you an alternative solution which you can accept or decline. If no alternative solution can be found then your reservation will not be confirmed, and no payment will be taken.

At any point in the process you can reach out and discuss your workspace requirements with our team at hello@harbour84.com

Using Harbour84

Do I need an account to use Harbour84?

Absolutely not. We are an open platform. Whether you chose to set up an account or not you can expect the same great level of service and access to the same great partner workspaces.

Can I close my account easily?

In the event that you do set up and account, but subsequently would like to close it, please contact our team via phone or email (hello@harbour84.com) and we will deactivate the account for you.

Payment

When will I be charged?

Harbour84 will charge the total cost of your workspace booking directly to your credit or direct debit card the point at which your booking has been confirmed by our workspace partner. You will receive a receipt via email shortly thereafter.

How is my payment processed?

Harbour84 uses a third-party payment processor, Stripe, for all transactions and cards that are stored on our platform.

What additional charges might I see on my card?

When adding a card to our platform, Stripe will send over a request to your issuing bank for either a zero or a one pound authorisation (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorized.

Regardless of whether or not the authorization is declined, Stripe will reverse theauthorization request immediately. However, even if the bank declines the authorization, some members may still see an authorization for one pound on their credit card statement. Please note that this is is not a charge, and it will disappear from your statement; depending on the bank, it will be removed from your statement in a few business days.

What are Harbour84s accepted methods of payment

Due to the nature of our service, we require a valid credit card or debit card to process the payment and confirm a workplace booking.

We accept Visa, Mastercard and American Express credit and debit cards. Unfortunately, we do not accept prepaid, reloadable credit cards or other forms of payment (i.e. PayPal, Bitcoins, etc.).

Cancellation Policy

Can I cancel my reservation?

Members may cancel or change a reservation up until 24 hours before it begins – absolutely free of charge. Within 24 hours of the start time, it is no longer possible to cancel, shorten or move your reservation and you will be billed for the entire reservation.

If your booking has been made within the 24 hour period you will be billed for the reservation, however exceptions can be considered on a case by case basis by reaching out to hello@harbour84.com 

When can I expect my refund?

In the event that you have been issued a refund by Harbour84, please allow 3 to 5 business days for your financial institution to process the charge. 

Additional Fees

Why did I receive an additional fee?

Any applicable fees or additional charges will appear on your invoice. Additional charges can be the result of a requested add-on (such as a projector, chairs or concierge service), a service fee (if the room required additional cleaning or furniture rearrangement), or even an overstay charge. 

Am I liable for Service fees?

Harbour84 reserves the right to charge the payment method designated in your account for the reasonable cost of such repair and/or cleaning should there be excessive “wear and tear” to our partner workspace/furniture.